Uplivra Privacy Notice
Version 2026-10 (draft for legal review). This draft is not legal advice and must be reviewed by a licensed attorney before it is relied on. Items in [brackets] must be completed.
This notice explains what Uplivra Technologies LLC ("Uplivra", "we") collects through the uplivra.com website and the customer portal, and what the Uplivra software sends to us.
1. What we collect when you register
- Account details: your name, work email, phone number, job title and password (stored only as a salted hash).
- Company details: company name, size, country, industry and website.
- Marketing details: how you heard about us, and whether you agreed to receive product news.
- Partner details: if you apply to the partner program, the answers on the application.
- Purchases: the plan, modules and quantities you buy. Card payments are handled by Stripe; we never see or store your card number.
2. What the software sends us
Installed Uplivra servers check in with the license service. A check-in carries the license ID, counts of devices per module, the software version, and whether the program passed its integrity check. It never carries your monitoring data, logs, flows, configurations, credentials or device names. Your monitoring data stays on your own systems.
Uplivra Intelligence (the assistant that answers questions about your network) runs on your own server, optionally with a language model on your own network. Your questions and monitoring data are not sent to us or to any AI provider.
3. How we use it
- To run your account, issue licenses, deliver downloads and updates, and provide support.
- To bill you and keep records the law requires.
- To detect abuse, license misuse and tampering.
- To send product news, only if you opted in. Every email has an unsubscribe link.
- To understand, in aggregate, which industries and company sizes use Uplivra.
We do not sell your personal information and do not share it for cross-context behavioural advertising.
4. Who we share it with
Service providers who process data for us under contract: payment processing (Stripe), email delivery, hosting. Approved partners see the accounts and licenses they manage for their customers. We disclose information when the law requires it.
5. Cookies
The portal uses one essential sign-in cookie. The website uses essential cookies and, only if you accept them, analytics cookies. You can change your choice at any time from the "Cookie settings" link at the bottom of every page.
6. How long we keep it
Account and license records are kept while your account is open and for [7] years afterwards for tax and legal purposes. Marketing preferences are kept until you change them. Reviews you post stay public until you or we remove them.
7. Your rights
Depending on where you live (including under the GDPR, UK GDPR and US state laws such as the CCPA/CPRA), you may have the right to access, correct, delete or export your information, to object to or restrict processing, and to withdraw consent. Email [privacy@uplivra.com]. We respond within 30 days. You may also complain to your local data protection authority.
8. Security
Passwords are hashed, the portal requires HTTPS, sessions end after 30 minutes without activity, and staff access is limited and logged.
9. International transfers
We are based in the United States. Where we transfer personal information from the EEA or UK, we rely on [Standard Contractual Clauses / the EU-US Data Privacy Framework].
10. Contact
Uplivra Technologies LLC, [address]. Email [privacy@uplivra.com].